Sometimes there are situations when coins can be lost forever. This happens due to an error in the number of coins you sent to our wallets. In this case, you will receive something like this response from our chat operator: “Unfortunately, your deposit was less than the required minimum amount. The minimum deposit of this coin on our exchange is *** coins.”
We cannot return them or pay you for this application, since we simply did not receive such a deposit.
You can check this information and the amount of minimum deposits when applying.
If you have any more questions, please contact our support team via the online chat on the website (the icon in the lower right corner of the website) or by email ukr.exchangeid@gmail.com
Happy exchanges!